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Solutions & Methodology

How XCL thinks, architects and delivers.

A diagnostic before a single line of code. We recommend what solves the problem, not what we have to sell — and the delivery risk is ours.

We don't worship platforms. We operate on top of them.

Four capabilities. One technical bar.

When the right answer isn't in our stack, we say so. The capabilities below run in clients today — not roadmap.

Enterprise CRM

A CRM that keeps up with the business

Implementation, modernization and integration of CRM in highly regulated environments with complex architecture. Focused on revenue generation, operational efficiency and real adoption by sales teams.

Re-implementation without starting from scratch, diagnostic before a single line of code.
Agentic technology

Agents in production, not in pilot

Squads where agents are part of the development team, with a human in the loop. GenAI with architecture, data and integration ready for day-to-day operation.

4 of 6 stages of our own product development already run by agents.
Data Platforms

A data foundation that sustains AI

Data architecture, governance and pipelines that make generative AI and agents viable in production. Without that foundation, the rest becomes an expensive POC.

A Databricks lakehouse that feeds CRM, contact center and the agentic layer from the same data.
Service & Messaging

Every interaction in the right context

Cloud contact center and omnichannel messaging integrated with the CRM. A unified view of the customer from first contact to resolution — WhatsApp, voice, email, SMS, push.

Multichannel orchestration without fragmenting the journey or the data.
We think with the client, not for them.

Two weeks to map the problem before the first sprint.

A technical and business diagnostic with scope, timeline and success criteria defined before any execution. No generic PowerPoint. No promise of a vendor roadmap. Outcome: the client's team knows what to execute the following week.

Book a strategic diagnostic
We don't sell hours. We deliver results.

How we think.
How we deliver.

01
Understand

we think.

Before we execute, we understand. We question. We connect business, technology and operations. We don't work on autopilot and we don't accept "it's what they asked for" as a sufficient answer. Our role is to create clarity, anticipate impact and raise the level of the conversation.

Technical diagnosticGap mapSuccess criteria
02
Architect

we engineer.

Engineering comes before improvisation. Solid architecture, consistent patterns, solutions that sustain real growth. Our bar was built in high-complexity enterprise environments.

Validated architecturePOC FirstVanilla Assessment
03
Execute

we do.

Execution with accountability. When we take on a challenge, it becomes ours. We don't outsource the problem and we don't push critical decisions down the road. We step in to solve it.

2-week sprintsDemo + reviewDirect technical decisions
04
Sustain

we deliver.

In the end, what matters is impact. We don't sell hours and we don't hand over just a platform. We deliver results, trust and continuity — that's what turns us from a vendor into a strategic partner.

Business KPIsKnowledge transferContinuity
Our stack in depth

Layers we run in production, today.

Four technical fronts that connect — not isolated silos.

Salesforce
CloudsSales · Service · Marketing · FSC · Data Cloud
Native AIAgentforce · Einstein · Prompt Builder
DevApex · LWC · Flow · Lightning
Cloud & Data
HyperscalersAWS · Google Cloud · Azure
DataBigQuery · Snowflake · Data Cloud · Databricks
AI PlatformVertex AI · Gemini · OpenAI
AI & Agents
ModelsGemini · GPT · Claude · LLMs in production
PatternsRAG · function calling · tool use
ProductsAgentforce · ActSense · native agents
Languages & Runtime
BackendPython · Java · .NET · Node
FrontendTypeScript · React · LWC
SalesforceApex · SOQL · Flow